Frequently Asked Questions

What are Fortune’s freight terms?  – Minimum prepaid shipment is 300 cases.

Can I mix products to make the 300 case prepaid freight order quantity?  – Yes, you may order as little as one case per item as long as the whole order meets the 300 case minimum.

What is considered a minimum order?  – Minimum prepaid shipment is 300 cases but the minimum production run for custom items is 1,500 pounds for can liners, 1,000 pounds on small poly bags and up to 3,000 on custom printed items. If your custom order does not meet the minimum for pre-paid shipment Fortune can combine the custom run with stock items to meet the pre-paid minimum or ship pre-paid and add the freight to your invoice.

What is the difference between mic and mil?  – Both are units of measurement used to describe the thickness of a can liner. High density can liners are typically measured in microns or the metric system and low density liners are typically measured in mils or the imperial system.

How can I tell the difference between high density and low density bags?  – High density feels and sounds crinkly, is thinner and is very cloudy when it is clear (referred to as natural). Usually sold as a natural (clear) or black bag. Low density feels and sounds softer, is heavier and usually has greater clarity when it is clear. Low density comes in many different colors.

What is the difference between a star seal and a gusset seal or flat seal?  – The star seal is a much more effective seal because it; creates pockets where wet waste can sit below the seal, naturally take pressure off of the seal, and the seal is made across a much smaller surface area with the same number of layers of plastic. The gusset seal has different layers of plastic and all the pressure of the bag is carried at the seal. The flat seal also has all the pressure of the bag carried at the seal and the seal must be maintained across a much larger surface area.

What is the case weight and how do I calculate?  – Linear Low: Width x Length x Mil /15 = Lbs per 1000 bags x number of bags per case. High Density: Width x Length x Mic/25.4/15 = Lbs per 1000 bags x number of bags per case.

If an item is listed in Fortune’s product catalog then why don’t you stock it?  – Most of the catalog items are available at each location, however due to local market differences there are certain items that are not purchased in sufficient quantity across all regions to keep them in stock. For these items you will need to allow additional lead time. If your volume justifies it we will make it a stock item.

If I place an order today when will it ship? What are Fortune’s lead times?  – For stock products Fortune’s lead time from order to shipment is 5 days or less. The lead time for custom orders will vary depending on the current order volume and item configuration. We will confirm the actual lead time at the time the order is placed. The normal lead time is two to three weeks but during peak loads it may be as high as four to six weeks.

Why can’t I buy direct?  – Fortune is a manufacturer who sells and delivers product in bulk to our distributor partners. We will be happy to direct you to a Fortune Plastics distributor in your area.

Can I get samples of the products that I am interested in?  – Yes. Please contact the customer service department in your area for specific samples.

Why do you have color coded labels?  – The color coded labels represent different product offerings. For example, white labels = custom liners; yellow labels = recycled content and low density liners; grey = high density liners and green = food bags.

Why aren’t industrial products listed in your stock catalogue or offering?  – Fortune Plastics produces these items on a made-to-order basis with low minimums and fast turnaround to provide the most cost effective solution for these needs.

Once I have placed my order what is the cut off time to make any changes?  – Up until 3:00 p.m. the day prior to ship date.